Where do we ship from? All orders are picked, packaged, and shipped from our Miami location.
How can I track my package? Upon shipment, you’ll receive an email with your tracking number. Click the number for all tracking information related to your order.
When does my order ship? Most packages ship within 1 business day. Orders are processed Monday to Friday with the exception of US holidays. Once your order has shipped, you’ll receive an email from info@hausandhues.com with tracking information.
How do you ship packages? Prints: Your prints are shipped in custom rigid stay-flat mailers. Protective packaging ensures all prints arrive blemish-free to your doorstep.
Frames: Your frames are shipped in custom corrugated mailer boxes to prevent any damage during the delivery process.
How long will delivery take? Depending on where you are located in the United States, shipping can take anywhere from 2 to 5 business days.
What does shipping cost? Every Haus and Hues order is shipped free of charge!
Which delivery options are you offering? We currently offer standard and expedited shipping. Standard shipping (2-5 days) is always free while expedited (1-3 day) includes a small fee.
Where does Haus and Hues ship? Haus and Hues currently ships to all states and territories in the U.S.
Do you ship internationally? Unfortunately, we only ship within the continental United States and its territories.
What happens if the tracking shows “delivered” but I haven’t received my product or if the parcel is delayed? If you’re having an issue with delivery, contact our customer service for a solution.