How can I return an order? Something’s not quite right? Returns or exchanges are on us for 30 days after your order’s arrival date, no questions asked. Simply Submit a Ticket to begin the return process.
Is there a fee for returns? Nope. As part of our risk-free 30-day return policy, there is no fee for returning an item.
What if my package and products were damaged upon arrival? If your order was damaged upon arrival, please contact customer service for a refund or replacement.
I received the wrong products. What should I do? Whoops, that’s not supposed to happen. If you received the wrong products, please contact customer support and we’ll make it right.
The frame plexiglass is blurred and fuzzy. How is that possible? For protection purposes, our frames come with two-sided film on the plexiglass. Simply peel the film on both ends for a clear, ready-to-use frame cover.
How will I receive my refund? Refunds are generally posted to your bank account within 3-5 business days.
When will I receive my refund? A refund may take anywhere from 3 to 5 business days to be processed and reflected in your account. If you haven’t received a refund after this time, please make sure to double-check the billing information on the card or payment method with which your purchase was made.
Do you offer exchanges? Yes! Exchanges are available for 30 days after you receive your package. If you are interested in exchanging your order, Submit a Ticket to begin the exchange process.